Privacy Policy
Last updated: 9 July 2026
1. Introduction
Stratton Recycling ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa. By using our Service, you consent to the practices described here.
2. Information We Collect
We collect information you provide directly, including: your full name, email address, phone number, ID or passport number (for SAPS Second-Hand Goods Register compliance), company details (if applicable), banking details (for payouts), and delivery/collection addresses. We also collect transaction data, including items sold, prices, and payout methods. Additionally, we automatically collect usage data such as device information, IP address, and browsing activity on our platform.
3. How We Use Your Information
Your information is used to: process transactions and payouts; schedule and manage collection appointments; maintain legal compliance registers (SAPS and VAT 264); administer the loyalty programme and giveaways; communicate with you about orders, appointments, and promotions; improve our services and platform; and prevent fraud and illegal activity.
4. Legal Basis for Processing
We process your personal information based on: your consent (e.g., providing banking details for payouts); contractual necessity (processing your transactions); legal obligation (maintaining SAPS and VAT compliance registers); and legitimate business interests (fraud prevention and service improvement).
5. Sharing Your Information
We do not sell your personal information. We may share data with: payment processors (Yoco) for shop orders; banking partners for EFT payouts; Google Calendar API for appointment sync; and regulatory authorities where required by law. All third parties are bound by confidentiality obligations.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encrypted data storage, secure payment processing, and access controls. Banking details are stored securely and only accessible to authorised personnel. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as your account is active, and for additional periods as required by law (e.g., SAPS Second-Hand Goods Register records must be retained for a minimum of 5 years). Transaction and compliance records are retained per South African legal requirements. You may request deletion of non-legally-required data after account closure.
8. Your Rights Under POPIA
You have the right to: access the personal information we hold about you; correct inaccurate information; request deletion of your data (subject to legal retention requirements); object to processing for direct marketing; and withdraw consent at any time. To exercise these rights, contact us at info@strattonrecycling.com.
9. Cookies and Tracking
Our platform may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse usage patterns. You can control cookies through your browser settings. Disabling cookies may affect some features of the platform.
10. Children's Privacy
Our Service is not directed to persons under 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us and we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated policies take effect immediately upon posting. We encourage you to review this page periodically. Material changes will be communicated via email where practicable.
12. Contact
For privacy enquiries or to exercise your rights under POPIA, contact our Information Officer at info@strattonrecycling.com or at 72 C 3rd Avenue, Rynfield AH, Benoni, 1513.